How can we help?

Visit any vendor's profile and click 'Request a Quote'. Fill in your event details — date, location, guest count, and any requirements. The vendor will respond with a price within 24 hours.

Vendors are expected to respond within 48 hours. If you haven't heard back, you can withdraw the request and send it to another vendor. Contact support@elbold.com if you need help finding an alternative.

Yes. You can send quote requests to multiple vendors across different categories (e.g. a DJ and a photographer) for the same event.

After accepting a vendor's quote, you'll be taken to the payment screen to pay the deposit. Once the deposit is paid, your booking is confirmed and the vendor is notified.

Contact the vendor directly through your booking page to discuss changes. Significant changes (date, location, guest count) may affect pricing and require the vendor's agreement.

All payments are processed by Stripe, one of the world's most trusted payment processors. Your card details are never stored by ELBOLD. Stripe is PCI-DSS Level 1 certified — the highest security standard available.

A 30% deposit is required to confirm any booking. The deposit is held securely by Stripe and released to the vendor only after your event is completed.

The remaining balance is agreed directly with the vendor as part of your booking terms. Many vendors accept the balance on the day of the event. Check your booking details for the specific terms.

Common reasons include: insufficient funds, card expiry, or a bank security block on online transactions. Try a different card, or contact your bank. Your booking will remain on hold for 24 hours while you retry.

Check your spam folder first. If you genuinely haven't received a confirmation within 30 minutes of payment, contact support@elbold.com with your booking reference.

Refunds depend on how far in advance you cancel: 30+ days before the event: full refund minus a 5% processing fee. 15–30 days: 50% refund. 8–14 days: 25% refund. 7 days or fewer: no refund. Vendor cancellations always result in a 100% refund regardless of timing.

Email disputes@elbold.com with your booking reference and the reason for your request. We aim to respond within 1 working day. Approved refunds are processed within 5–10 business days.

Vendor cancellations entitle you to a 100% refund. Once we confirm the cancellation, your refund is processed within 5–10 business days back to your original payment card.

Once approved, refunds take 5–10 business days to process. After that, your bank may take an additional 3–5 days to credit the funds. Total expected time: up to 15 business days.

Email urgent@elbold.com immediately. We monitor this address as a priority. You are entitled to a full refund of all amounts paid. Include your booking reference and any evidence (messages, photos) when you contact us.

Raise a dispute within 48 hours of your event by emailing disputes@elbold.com. Include your booking reference, a clear description of what was agreed vs delivered, and any supporting evidence (photos, messages, contracts). We will review both sides and reach a decision within 5 business days.

Reviews can only be left for completed bookings. Your booking must be marked as completed before the review option appears. If your event has passed and you're unable to review, contact support@elbold.com.

Email safety@elbold.com. We take professional conduct seriously and investigate all reports. Vendors who breach our standards may be suspended or removed from the platform.

Try resetting your password using the 'Forgot password' link on the login page. If you're still unable to access your account, email support@elbold.com with the email address associated with your account.

Email support@elbold.com with a description of the issue, what you were trying to do, and which browser or device you're using. Screenshots are helpful. We'll investigate and respond within 1 working day.

Check your spam/junk folder and add noreply@elbold.com to your safe senders list. If you use Gmail, check the Promotions or Updates tabs. If emails are still not arriving, contact support@elbold.com.

Every vendor on ELBOLD has been manually reviewed by our team before being listed. We check business identity, portfolio quality, and service legitimacy. Look for the 'ELBOLD Verified' badge on vendor profiles — click it to learn what the verification level means.

Do not pay outside the platform. ELBOLD's payment protection only covers payments made through the platform. If a vendor asks you to pay by bank transfer, PayPal, or cash, report it to safety@elbold.com. This is a breach of vendor terms.

Every review on ELBOLD comes from a real customer who completed a confirmed booking through the platform. We do not accept reviews from unverified users. This means you can trust that ratings reflect real experiences — not friends, family, or incentivised posts.

All reports are investigated by our team. Depending on the severity, outcomes include: a formal warning, temporary suspension, permanent removal, or referral to relevant authorities. We take platform safety seriously.