Help Centre
Common questions about bookings, payments, verification, and getting the most from Elbold.
Browse vendors, visit their profile, and click 'Request a Quote'. You can include your event date, guest count, budget, and any specific requirements. The vendor will respond with a price, and you then choose to accept or decline.
All payments are processed by Stripe, one of the world's most trusted payment processors. Elbold holds the payment in trust until your event is completed, protecting both you and the vendor.
If a vendor cancels a confirmed booking for any reason, you receive a 100% refund of all amounts paid. We also help you find a replacement vendor. Full details are on our Booking Protection page.
Refund eligibility depends on when you cancel. Cancelling more than 30 days before the event: full refund minus a 5% processing fee. 15–30 days: 50% refund. 8–14 days: 25% refund. 7 days or fewer: no refund. See our Refund Policy page for full details.
Visit your Quotes page, open the quote request, and select 'Withdraw'. You can withdraw any pending request before the vendor has responded.
ID Verified vendors have submitted a government-issued ID that has been checked by the Elbold team. This means we know who they are. Higher levels (Address Verified, Business Verified) require additional document checks.
Click 'Join as a Vendor' and complete the short application. Our team reviews every application within 24–48 hours. Once approved, your profile goes live and you can start receiving enquiries.
No. Listing your services on Elbold is free. We take a 10% platform fee only when a booking is completed. Optional subscription plans (Pro, Featured) provide enhanced visibility for a monthly fee.
Add your UK bank account details on your Revenue & Payouts page. Elbold processes payouts manually within 7 working days of a booking being marked complete. You receive 90% of the agreed booking value.
Verified vendors (ID Verified and above) rank higher in marketplace search, appear in verified-only filters, and display trust badges on their profile. Customers trust verified vendors significantly more.
Contact support@elbold.com immediately. We review both sides fairly. Your audit trail, messages, and booking record are all available to us during the review.
Absolutely. Elbold never sets or influences your pricing. You submit your own quote for each request. Customers see your price and decide. We do not share quotes between competing vendors.
Our support team responds within 24 hours on working days.
support@elbold.com · disputes@elbold.com · safety@elbold.com