Community Guidelines

ELBOLD is built on trust between event hosts and event professionals. Our community thrives when everyone acts with honesty, respect, and professionalism.

These guidelines apply to all users: customers, vendors, and anyone who interacts with our platform.

Be honest: don't misrepresent yourself, your services, or your experience.

Be respectful: treat others the way you'd want to be treated. Discriminatory, harassing, or threatening behaviour is not tolerated.

Communicate clearly: respond to messages promptly and professionally.

Don't manipulate: fake reviews, fake profiles, and fake bookings are grounds for immediate removal.

Protect privacy: don't share other users' personal information without their consent.

Provide accurate event information so vendors can quote correctly.

Be available: respond to vendor queries and confirm details in a timely manner.

Pay on time: complete payments by the agreed deadlines to avoid booking cancellation.

Be fair in reviews: share your honest experience, but avoid reviews written in anger or exaggerating issues.

Don't circumvent the platform: arranging direct payment with vendors outside ELBOLD removes your booking protection.

Be professional at all times: in communications, at events, and in your profile content.

Only accept bookings you can genuinely fulfil. Cancelling confirmed bookings hurts real people's events.

Respond to enquiries within 48 hours. Slow response times result in lost bookings.

Photos on your profile must represent your actual work. Using others' work or stock photos is prohibited.

Treat every customer as if their event is the most important in the world. For them, it is.

The following content is strictly prohibited on ELBOLD: illegal services or content, adult or explicit material, counterfeit goods or services, misleading pricing, spam or automated messages, content that infringes intellectual property rights.

Profile photos must be appropriate for all audiences. Portfolio content must relate to the event services offered.

If you encounter behaviour that violates these guidelines, please report it immediately.

Report a vendor: use the 'Report' button on any vendor profile.

Report a message: use the flag icon in the messaging interface.

Contact us directly: safety@elbold.com

We take all reports seriously and investigate within 24 hours.

Minor violations: a warning with guidance on the correct behaviour.

Repeated or serious violations: temporary suspension of account.

Fraud, abuse, or illegal activity: permanent account termination and where appropriate, referral to law enforcement.

Vendors with sustained low ratings or repeated complaints will be given an improvement period before account review.

We are committed to actively moderating our platform. We review flagged content, investigate reports, and proactively monitor for suspicious activity. We will always communicate clearly about any action taken on your account.